Support
Craft a bespoke support package
Make the most of your digital products and brand presence. We can provide support to build new features, create custom graphics, develop insight to your audience and provide training.
At its most basic, let us handle website upgrades that keep you secure and provides access to the latest features.
Don't have time or the will to update your website pages? We can upload content - updating pages, publishing blogs or refreshing a picture gallery. It's all going to be easy to do in your control panel, but some people prefer that we lend an expert hand - with the added benefit of us applying a design eye to ensure the on-screen presentation enhances your brand.
Join our community of 30+ organisations relying on us to provide support as their digital partner.
With a support package we will:
- Monitor your website’s uptime
- Keep track of and fix any bugs or errors that pop up
- Perform platform and system updates
- Develop new or improved functionality
- Update your website’s content (ensuring usability and accessibility)
- Create graphics to accompany new content or initiatives
- Report usage and performance statistics in an easy to understand format
Training & Insights
We can provide training on most things digital, certainly inductions for new staff on how to get the most out of your website, and sessions that are about exploring your market position, new service ideas, or which channels to use for marketing. All our training is informed by you and your users - what are the needs and what are people looking for?
A support package can also include a monthly stats dashboard with human commentary and reflections - perfect to share with your board or senior management - and not something generated by a computer which leaves you thinking - 'so what?'. We actively look at historical performance, what new things you've been doing with your website, and can provide insights on new campaigns and the environment in which you’re operating.
Topics our training can cover include:
- Developing a Theory of Change
- How to communicate impact
- Planning a live event
- How to use Wordpress
Digital and Marketing Support
We provide support to organisation who need an extra pair of hands, or a new perspective. Our ‘fractional’ digital and marketing support services enable you to extend your own team with caring professionals who take the time to understand your organisation, objectives and stakeholders.
We can provide website updates, design brochures, execute social media campaigns or manage projects on your behalf. Combine these with our consultancy or engagement services and we can be the reliable, flexible and cost effective solution that adds value to your organisation.
Portfolio
National Association of Youth Theatres (NAYT)
We have worked with NAYT to rebuild their existing website to create a secure and functional space which allows their members to update individual profiles, allows staff to moderate all content and share the latest news. Additionally, we proudly provide ongoing administrative support to NAYT, assisting them in their important work as a charity. Together, we strive to streamline operations and enhance the overall experience for NAYT and its community.
FDS
Having worked with their predecessor, Drama UK, for many years we were excited to help develop the Federation of Drama Schools brand. We started with updating the logo, colour palette and typography to better reflect the organisations positioning. Then we created a website which allows schools to keep their course data up to date and prospective students to find course information with ease!
“We really value the consistent and open relationships across the team - the service always feels personal while entirely professional [...] we have always felt that there is a genuine desire to make the site really work for us, not just to get the job done.”
Voice
With arts organisations in mind this site is focussed on 13-25 year olds interested in the cultural industries. It not only provides a platform for publishing written and visual works but also provides direct support to young people on the Arts Award programme. We’ve also designed a range of printed materials, numerous social media campaigns and much more.
“Always happy to talk through technical details if you’re unsure on anything. From small personal sites to complex publications, they have flexed to meet my needs.”
The English-Speaking Union
Since 2023 we have worked with The English-Speaking Union to support the further development of their website, Google Ads and Social Media which includes a considerable about of content development and design - ensuring a consistent brand presentation that is appealing to their audiences and seeks to support the organisation's values and objectives.
Colaw
We've been collaborating with CoLaw since the summer of 2023. We've audited and improved the website, crafted compelling social graphics to support campaigns that resonate with their audience and foster meaningful interactions. We've also supported with new LinkedIn and Google Ads campaigns and created billboard advertising videos.